Blog
Notes on documenting the work that matters
Field notes on legacy systems, multi-screen workflows, and physical tasks — and how teams are turning them into procedures anyone can follow.
Legacy systems5 min read
Documenting a system that has no "page"
Green screens, 5250 terminals and an ERP older than most of your staff. The software that runs the business is usually the software no tool supports.
Multi-screen work4 min read
When the procedure lives between the applications
Four applications, two monitors, one job. The steps that go wrong are almost never inside a single program.
Physical tasks4 min read
Work that never touches a screen at all
Machine setup, receiving, the Monday safety walk. Trained shoulder-to-shoulder, documented in a binder somebody made in 2015.